Customer Care Specialist

Company: Kelly Services
Position Title: Customer Care Specialist I
Type: Temp-to-Perm
Location: Remote (see state exceptions below)
Training

Schedule:

8:00a-5:00p ET M-F

• Shifts will be determined during training – available shifts are: 8:30am to 5:00pm
• 9:30am to 6:00pm
• 10:00am to 7:00pm 11:00am to 8:0pm
• 12:00pm to 9:00pm
• 1:00pm to 10:00pm

Contact Center Customer Service Inbound/Outbound I – Customer Care Specialist I

About The Role
Kelly Services is seeking a dedicated Customer Care Specialist I to join our team supporting our global Client. As the voice of our organization and clients, you will deliver an exceptional customer experience—listening, problem-solving, and proactively addressing the needs of our customers.

Remote candidates are welcome except those residing in
: AK, AZ, CA, CO, D.C., HI, IL, NJ, NY, VT, WA, WY.

Job Purpose

• Provides front line, direct contact with customers when filing claims over the phone.
• Informs customers of the organization’s products and/or services.

Primary Job Accountabilities/Responsibilities

• Files claims by collecting pertinent information from customers. Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
• Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
• Processes and determines coverage by reviewing forms and other applicable records.
• Maintains professionalism and effectively interacts with all contacts, both internal and external.
• Maintains department quality standards and performs job duties as directed by supervisor

Basic Qualifications Required
- Experience, Skills, and Knowledge

• High School diploma or GED equivalent
• Minimum of 6 months of customer service experience (Call Center Preferred)

Other Requirements

• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Basic problem-solving skills
• Experience with Microsoft based programs and computer products
• An acute attention to detail/accuracy and effective note taking/documenting skills
• Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

Preferred Experience, Skills, and Knowledge

• Experience in similar customer service function or call center experience.
• Focus on Customers
  - Demonstrates professionalism when dealing with customers.
• Apply Functional Knowledge
  - Demonstrates an understanding of complex technical or functional information, products, and services.
• Demonstrate Resilience
  - Adjusts actions in response to shifting priorities and rapid change.
• Learn Continuously
  - Applies learning from past experiences and continuously seeks new information and asks questions.
• Demonstrates minimum typing speed of 35 words per minute.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity,…