Customer Operations Spec

Customer Operations Spec### Customer Operations Spec Apply:
Saint Paul, MN Campus:
Full time:
Posted Today:
R-010796
** Overview:
** This role provides routine customer service and administrative support, with daily interaction with customers ensuring that good customer relations are maintained through written communication and the phone. As part of a production-focused team, the ideal candidate will be comfortable managing a high volume of work while maintaining accuracy, professionalism, and a strong commitment to resolving customer needs.  
** Responsibilities include but not limited to:
*** Engage daily with our customers; policyholders, channel partners, distribution partners, and third parties through professional written communication and through the phone.
* Research policies and products and provide customers with information to accurately respond to questions, resolve service needs, and support on administrative and policy change requests.
* Understand, interpret, and clearly explain current policy agreements, features, values, policy status, and applicable procedures.
* Facilitate a variety of customer and policy service requests, including premium payments, loan transactions, allocation changes, website navigation, transaction processing, and troubleshooting.
* Manage workload by multitasking effectively, prioritizing competing responsibilities, and taking ownership of individual work to meet service level agreements, deadlines, and customer satisfaction  
*
* Qualifications:

*** Excellent verbal communication skills presenting a friendly and professional manner at all times
* Strong attention to detail, maintaining accuracy while meeting deadlines
* A genuine commitment to providing a positive service experience
* Customer service focused mindset
* Effective written communication skills, providing grammatically correct and concise correspondence
* Ability to learn and articulate Individual Life products and procedures
* Ability to work quickly and accurately under pressure while balancing urgent requests, routine responsibilities, and shifting business needs
* Ability to work well independently and as a team member
* Be a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business
* Ability to work overtime upon request
* Strong and collaborative team player  
** Securian Financial
** believes in hybrid work as an integral part of our culture. This position requires residence within a reasonable commuting distance (90 minutes) of our St. Paul office. Within that area, the role may be performed remotely or in a hybrid environment based on associate preference and business needs, and periodic in-person attendance may be required for training, onboarding, team collaboration, performance support, or other business-related activities.
** Preferred

Skills:

** Team Player, Verbal Communications, Working Independently, Written Communication
** The estimated base pay range for this job is:**$21.54 - $37.64
** Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.*
* ** Be you. With us.
** At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the…