Director of Operations

Description

The Director of Operations will play a crucial role in ensuring the school’s operations run smoothly by adhering to all company and regulatory requirements. You will provide an enriching experience by making our school’s the most fun, nurturing, and positive environments for our students, staff and families through collaboration, communication, and innovation! The Director will play a pivotal role in not only maintaining the school’s high standards but also in driving its growth and expanding its reach within the community, ensuring that even more children benefit from the company’s exceptional care and educational programs.

Our mission is to put good humans into the world and leave it better than we found it.

Team Leadership

• Provide hands-on leadership to the center's staff, setting clear expectations and fostering a culture of professionalism that promotes the company’s mission and core values.
• Conduct regular staff meetings, training sessions, and performance reviews to ensure team members are well-equipped and motivated.
• Address any staffing issues, concerns, or conflicts promptly and professionally to maintain a positive working environment.
• Hold themselves and their team accountable
• Develop, train, and continually coach staff members on your team in accordance with compliance and program expectations.
• Collaborate with other company departments including but not limited to marketing, enrollment, career coordinators, and the financial team to maintain communication in accordance with company policy and procedure.

Program Development and Quality Assurance

• Ensure the center meets and exceeds the company’s quality standards, as well as state and local licensing requirements.
• Ratio and Classroom Distribution is always met in accordance with state laws.
• Implement regular classroom observations, assessments, evaluations, and audits of curriculum and program philosophy, facilities, and staff performance to maintain high-quality care using instructional coaching techniques, providing appropriate documentation for each.
• Maintain and update [as given by the company] policies, procedures, and guidelines to address evolving needs and best practices.

Parent and Community Engagement

• Build and cultivate strong relationships with current and prospective parents, guardians, and families through open communication, regular updates, and involvement opportunities.
• Regular oversight of teacher communication to parents via parent communication app.
• Organize and facilitate parent intake meetings, family events, and community outreach programs to enhance engagement and support.
• Collaborate with local schools, organizations, and agencies to provide resources, referrals, and seamless transitions for children and families.

Financial Management

• Oversee and manage the center's budgets, ensuring optimal allocation of labor cost-effectiveness, and financial sustainability.
• Regularly examine expenses, and financial trends to make informed decisions, adjustments, and projections to all budgetary expectations.
• Monitor and maintain company given enrollment goals and quotas to meet growth objectives while upholding quality standards.
• Partner with Finance Team to address any irregularities and proactively solve issues.

Organizational Health

• Work with peers and other leadership within the company to align with company values, mission and goals.
• Meet and maintain enrollment quotas and goals by frequently evaluating marking efforts, prospective parent communication and follow up, and initiating quality school tours.

• Bachelor’s degree in early childhood education, Child Development associate’s degree, Business Administration, or related field; or equivalent combination of relevant experience (may vary by state).
• Minimum of 5 years of experience in childcare management, early childhood education, or a similar leadership role.
• Demonstrated leadership abilities with a track record of team building, staff development, and operational excellence.
• Proficient with Microsoft Office Suite; CRM Experience and experience with parent communication apps a plus.
• Comprehensive knowledge of childcare regulations, licensing…