Program Manager

JOB DESCRIPTION

• Responsible for overall Service Entry Sheet and WO2
  
  Pay program support.
• Support will include onboarding suppliers, daily/weekly reporting, training employees & suppliers, supporting the billing platform conversion process, SharePoint management, etc.
• Position may also be responsible for the coordination and completion of projects that are small to moderate in scope, risk, and/or organizational span, including subprojects or larger, more complex projects.
• Manages multiple projects and/or initiatives and orchestrates the results to achieve program success.
• Defines and reports program status, development issues and success metrics.
• Identifies and monitors areas of risk.
• Continuously seeks opportunities to improve cost, performance and schedule.
• Facilitates communication and coordination among projects.
• Manages stakeholder engagement and satisfaction.
• Maintains awareness of trends, business conditions and internal process and practices impacting component projects or program.
• Adheres to standard project management methodologies and reporting techniques.
• Proficiency in MS Office required.

1. Explain what the scope of the work/project is? Project Overview, deliverables (what is this person responsible for).

High-level project overview and deliverables were discussed: coordinator-type role, partnering with the team, supporting processes, and handling data tasks (including Power BI).

2. What does a typical day look like?

Partnering with the team, working on coordination tasks, and data-related responsibilities.

3. Describe work environment / team culture (supportive/collaborative, teamwork or individual contributor)?

Collaborative, hybrid environment (on-site Tue/Wed/Thu).

4. Can you elaborate on any potential risks or safety considerations associated with this role, particularly if the responsibilities extend beyond a standard desk or office environment?

Minimal risk; primarily desk-based, no field work or customer visits.

5. What are the work hours/shift (standard, evening, full time/part time, OT required, on-call for 24/7 operation)?

No overtime expected.

1. What are the top 3-5 skills and qualifications (technology/application/software, etc.) required?

Power BI and other technical skills; strong problem-solving and ability to dig into data.

2. What non-technical skills are necessary (i.e., such as communication, problem solving, team player)?

Utility industry experience preferred; years of experience discussed but not specified numerically.

3. Ideal candidate background and how many years required?

Utility industry experience preferred; 5 years of experience discussed.

4. Are there any specific companies you like to see on a candidate's resume?

Utility companies (similar to Xcel Energy).

5. Are there any certifications that the candidate must possess?

N/A

6. Are there any preferred or "nice to have" skills?

Some additional technical skills beyond Power BI.