Operations Specialist

Top Line Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our Operations team that is dedicated to building life-long relationships to help our members reach and manage their financial goals.

• Conducts quality control assessments to maintain compliance with regulatory standards and internal procedures.
• Confers regularly with management on status of progress toward consistencies for procedures and processes.
• Provides assistance to branch personnel and members to resolve account-related issues and transactions.
• Prepares and produces reports from various platform system throughout the branch network. Maintains and enforces quality control within set standards for platform systems.
• Collaborate with management, staff, and the training department to support and enhance training and staff development.
• Answers incoming member calls efficiently and uses skill and knowledge of Topline products, processes, and procedures to assist members on the phone.

• Minimum of three years of experience in new accounts/teller, member service, call center, or account services at a financial institution preferred.
• Excellent verbal and written communication skills with the ability to compose in a professional business format.
• Detail oriented individual with good organization skills while maintaining current knowledge of regulatory requirements.
• Must be able to travel within local area and between all offices.

At Top Line Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. Weare proud to be an
Equal Opportunity/affirmative action Employer
committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.