Customer Care Manager

American Waterworks, a regional leader in the foundation repair and concrete industry, is looking for a Customer Care Manager to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks we also redefine for our employees.

We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

Job Type: Full-time.

• A trusting, respectful, and fun culture
• The best tools and training to get the job done the right way
• A solid pay and benefits package
• A team you can be proud of
• Opportunities for professional growth

• Company paid vision, dental, and life insurance
• Health insurance and 50% employer paid premium
• 401(k) with company match
• 7 paid holidays
• Accrued vacation time

• Lead and develop a team of customer care specialists
• Monitor staff engagement, ensuring that employees are engaged and fulfilled
• Oversee pending leads, sales and service appointment scheduling, and production installation scheduling of new and existing customers
• Ensure our customers have a remarkable experience with our company

• 2+ year of call center or customer service management experience
• Proven ability to motivate, guide, and direct a team to reach and exceed business goals
• Strong verbal and written communication skills
• Proficient computer skills

If you are natural leader who values customer service, thrives on developing others, and desires to be valued for what you bring to the team.

For more information about our company, visit