Host, Restaurant​/Food Service, Server​/Wait Staff

Description

Passionate Hospitality & Flavors Fuel our Community

This really is our niche. This one statement captures the following:

• Passionate Hospitality: we take care of our people and our guests
• Flavors: distinctive taste and quality, not just food and drink
• Fuel: energy, sustenance, nourishment, power, an everyday need
• Community: the people that work for us, dine with us, live by us

BLUE PLATE CORE VALUES

We Are:

• Adaptable
• Committed
• Enthusiastic

There are also several other attributes, qualities, and ideals that we value in ourselves and our employees, but these values are "CORE" to what Blue Plate aspires to and what we want our employees to aspire to, now and in the future:

As a Host/Hostess for Blue Plate Restaurant Company, we expect you to have fun, be engaged and take care of the guest. What makes our Host/Hostesses different from everyone else is we give you the opportunity to be yourself. You don’t have a ‘script’ to follow; we give you free reign to customize your guests’ experiences to what they want. We trust you to do this and we’ll help you get there.

The restaurant Host/Hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the Host/Hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the Host/Hostess.

The Host/Hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for takeout orders to be ready, it is the job of the Host/Hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. The Host/Hostess may offer drinks and/or finger food to the guests who have to wait.

As guests arrive, the Host/Hostess assesses the dining room and, if an accommodating table is available, escorts the guests to the dining room. In some restaurants, Host/Hostesses are also responsible for taking initial drink orders. Depending on individual restaurant policy, Host/Hostesses either fill the drink order or give the information to the responsible food server. Upon returning to the station, Host/Hostesses also make any necessary changes to the dining room occupancy chart.

Below are the four main categories of your training. You may believe you have all these attributes & knowledge; that is entirely possible. However, we want to make sure you understand our expectations and a little review never hurt anyone. Of course, the expectations are not limited to the key points below; they are simply a snapshot.

• This looks different person to person – show yours
• Pay attention to the little things – your guests will appreciate it whether they realize it or not
• Read your guest and anticipate their needs
• Have a positive attitude and smile!

• Be genuine. No script. Show your personality
• Your guests should know your name – because you introduced yourself.
• Build your own little business. Keep the guests coming back for more
• Having complete awareness of the atmosphere
• Talk to your guests. Build relationships.

• Prepare for your shift – proper uniform, great attitude, ready to work
• Adhere to the service cycle; our guests expect timeliness and correct service

Outstanding interpersonal communications skills: ability to work very well in a fast-paced team-oriented environment; exceptional ability to engage with customers and consistently project a professional and incident-free dining experience for our guests.

The incumbent must also be able to demonstrate the ability to work very well in a team-based environment; ability to demonstrate and maintain passion for the Company’s business objectives; strong organizational and multitasking skills are also required

• Be prepared to answer all sorts of questions about our food, beer, wine, cocktails
• AND our company! (and if you don’t know the answer to something, don’t guess – find out…)
• Continue to learn – ask questions.
• Monitor the…