Part Time Customer Service

Join Our Team for our Magical Bridal Christmas Season!

David’s Bridal is looking for enthusiastic Dream Makers to create unforgettable experiences for our special occasion customers, our brides and their loved ones. If you love fashion, teamwork, and making dreams come true, this is your chance to shine!
Seasonal positions start January 4th, so apply today and be part of something magical!

• Referral incentive for every referral Dream Maker hired with NO LIMIT
• Competitive hourly pay rates & team bonus
• Get Paid Early!
• Weekday and weekend hours available

* Additional terms and conditions apply.

We make dreams happen.

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach to deliver a consistent Five‑Star Customer Service Experience. The CSR reports to the Store Manager and supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely, and adapt style to suit the customer.
• Use all systems to manage the customer flow to deliver Five‑Star Customer Service.
• Maintain all service vows: being prepared, welcoming, meeting the needs, and being there for all customers, including all operational checklist tasks and meeting customers emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five‑Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escape and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store‑standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long‑term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

• High school diploma or equivalent, or 1-2 years prior retail experience in an apparel, service, or specialty store environment.

• Competitive hourly pay rates & team bonus

* Additional terms and conditions apply.

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at  or  if you need accommodation at any stage of the application process or want more information on our accommodation policies.