Client Services Manager

Storylink is a brand engagement agency located in the Twin Cities. We design and build custom brand engagement exhibits, digital assets, and activations. We are an EOS company, using the Entrepreneurial Operating System to create clarity, accountability, discipline, and alignment across our team. Our company culture is rooted in our values and has a growth mindset! If you thrive in a growing, dynamic team environment and possess a strong desire to succeed, we would love to meet you!

As a Client Services Manager, you will manage our delivery team and lead the Account Managers and Project Manager teams, manage key client relationships, and coordinate internal partners to deliver high-quality brand engagement experiences. This role supports client satisfaction, retention, and account growth while helping Account Managers deliver consistent, proactive client support. This role reports to the Director of Business Development and is ideal for someone who enjoys client communication, team leadership, project coordination, strategic problem-solving, and contributing to a collaborative, growing organization.

The Client Services Manager is hands-on, responsive, and accountable for helping drive client satisfaction, retention, account growth, and Account Manager development.

• Dedication to Partnerships
• Creative Problem Solving
• Commitment to Excellence
• Proactive

• This role requires approximately 30% travel to support trade shows, events, and related client activities.

• Provide direct leadership, coaching, and support to Account Managers, who report to the Client Services Manager.
• Set clear expectations for Account Managers and help ensure consistent client service standards across assigned accounts.
• Manage day-to-day client relationships and serve as a primary point of contact for assigned accounts.
• Support retention and growth of existing Storylink accounts by understanding client needs and identifying opportunities for additional products and services.
• Collaborate with Account Managers, Project Managers, Creative, Operations, Accounting, and other internal teams to deliver client expectations on time and within scope.
• Lead client status meetings, business reviews, planning conversations, and post-project follow-ups.
• Develop and maintain strong multi-tier relationships within assigned accounts.
• Assist in developing client marketing programs, strategic recommendations, proposals, and scopes of work that support client-established goals.
• Coordinate project scope, timelines, deliverables, pricing inputs, and internal handoffs with appropriate department leads.
• Monitor account activity, client feedback, budget considerations, and CRM information to support accurate planning and communication.
• Help resolve client questions, concerns, and escalations by coordinating internal resources and communicating next steps clearly.
• Demonstrate and communicate Storylink’s brand promise, services, products, and culture.
• Provide experiential marketing consultation and support clients before, during, and after events.
• Assist in creating and maintaining strategic account plans for pillar accounts while keeping CRM records current.
• Travel as necessary to support client marketing activities, show planning, and on-site client needs.
• Support process improvements that strengthen client service delivery and business results.
• Participate in Storylink’s EOS rhythm by supporting Rocks, scorecards, weekly meetings, issue solving, and team accountability within the Client Services function.
• Understand and live Storylink’s Core Values while contributing to a culture of accountability, collaboration, and continuous improvement.