Group Medicare Senior Account Executive

Group Medicare Senior Account Executive### Group Medicare Senior Account Executive Apply:
Remote Kentucky:
Remote Ohio:
Remote Missouri:
Remote Mississippi:
Remote Minnesota:
Full time:
Posted Today:
R-435853#
** Become a part of our caring community
** The Senior Account Executive - Group Medicare is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts.

The Group Medicare Senior Account Executive (Sr. AE) is the primary contact for their book of business. Their responsibilities will be influenced by each customer's culture, expectations, requirements, complexity and size. Sr. AE will meet at least annually with each customer to present reporting, renewals and determine consultative strategy and expectations.  Management of Existing Customers:
* Develop and maintain relationship with customer at all levels of their organization.
* Establish Broker, Union, and Association contacts and develop relationships.
* Act as liaison between Humana, customer and internal partners.
* Coordinate partnership meetings with the client.
* Determine customer strategy and expectations.
* Provide regular updates to customers on Humana initiatives, CMS updates, news releases and Industry matters.
* Deliver utilization reports to client and broker.
* Collaborate with internal partners and stakeholders on group's renewal strategy.
* Deliver renewal information to customer/ consultant/ broker, lead negotiations and confirm final renewal action to appropriate parties through sold case paperwork to initiate renewal implementation.
* Collaborate with the CEP to determine OE meeting schedules, staffing at Seminars/Retiree Engagements, and procure Giveaways/supplies as needed.
* Conduct Seminar (as necessary) for Humana OE team.
* Conduct and participate in Seminars.
* Escalate service issues to appropriate internal partners and ensure resolution.
* Proactively identify ways to improve customer experience and current processes.
* Identify and peruse expansion/ growth opportunities within our Book of Business.
* Primary point of contact for oversight and completion of RFP/RFI for renewal and expansion opportunities.
* Ensure appropriate and complete Agent training, licensing and commission payment.
* Manage client data in G-force.
* Collaborate with the CEP to determine BH2U meeting content and staffing.
* Manage customer termination process.  New Customers:

Pre sale
* Collaborate with the New Sales team on new opportunities, including preparation of RFP responses and presentation of Humana's Account Management capabilities in finalist meetings with customer as needed.

Post Sale
* Review all sold documents (rates, benefits, contracts) and confirm accuracy with new customer.
* Deliver Plan Compass reporting to all 100+ clients annually or more frequently is required based on client expectations.
* Participate in kick off Account Implementation Meeting.
* Review disruption analysis and determine strategy for provider outreach if needed.
* Review Rx disruption and work with Pharmacy team to establish plan for managing customer expectations.
* Manage data file transfers.
* Determine Group or Regional Marketing Strategy if needed.
* Manage annual renewal process from rate delivery, rate negotiation, sale confirmation and renewal implementation activities.
* Participate in Regional calls with the markets, as needed.
* Monitor Performance Guarantee results for clients, as needed.
* Participate in quarterly, or as needed, market review meetings to discuss the financial outcomes for clients  General:
* Collaboration with Internal Partners:
Pharmacy, Account Implementation, Communication Consultants, Consumer Engagement Professionals, ACS's, Network, Clinical, Underwriting, Market leadership and Group Medicare Leadership
* Represent AE team on internal projects and committees
* Identify Training needs
* Complete required training
* Maintain a valid life and health license in all applicable states
* Manage travel and expense reporting    #
** Use your skills to make an impact
*
* Required Skills:

* Medicare and/or managed healthcare background (Group preferred)
* Life and health license
* 2-5 years of account/client management experience
* Strong financial, analytical and technical skills
* Ability to think strategically and build meaningful relationships
* Strong presentation and meeting facilitation skills
* Conflict resolution skills
* Project management and multi-tasking skills
* Root cause analysis and problem solving to include…