Service Coordinator

Overview

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Service Coordinator (6 month contract) — Maple Ridge, BC branch. Mircom is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions with customers in over 100 countries worldwide.

Mircom’s mission is to save lives and protect property by providing innovative and scalable solutions for diverse user demands, from small buildings to large complexes.

Mircom is seeking a driven and detail-oriented Service Coordinator for a six (6) month contract with proven experience in handling all service and construction related activities. The Service Coordinator will report to the Manager and work closely with the service and sales team. From time to time, they will assist with light Warehouse duties as needed. This is a full-time, 6 month role based out of our Maple Ridge, BC branch.

• Create purchase orders for Service department requirements (vendors, subcontractors, equipment, tech requirements).
• Create service call work orders and schedule technicians.
• Manage reception duties: greet visitors, answer calls, provide office administration support and other time-sensitive requests.
• Manage inventory and coordination of parts, equipment and tooling for upcoming PMA and Construction projects.
• Transfer parts between warehouse locations and monitor vendor assets.
• Monitor tech assets and distribution; monitor consumable stock levels and place restock orders.
• Create and review work orders for vendor service; assist with reviewing documents for billing issues, hours, variances, etc.
• Review open work orders to resolve backlogged issues (PMA and Construction) and review variances in invoicing for PO and work orders.
• Aid with inquiries from AR, AP, clients, and sales; document job folders and filing to virtual shared drives.
• Aid with credit requests from Service and Construction; inventory all tech assets and maintain equipment calibration schedules.
• Assist with some light Warehouse duties as needed.

• Minimum 3+ years’ office administration experience
• Experience in the industry would be considered an asset
• Post-secondary education (technical diploma or degree)
• Strong computer skills (Microsoft Office; Excel, Word)
• Superior customer service skills; strong interpersonal skills and a team player
• Ability to meet tight deadlines; strong written and verbal communication; strong organizational skills
• Ability to lift up to 50 lbs; maintain a clean and safe environment
• Ability to handle confidential information professionally

• A great working environment with opportunities for advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position; only those selected for interviews will be contacted. Mircom Group of Companies is an equal opportunity employer and provides accommodations during the recruitment process upon request.