PRIME MNI Operator

Position: 26-163 PRIME MNI Operator
Regular Full Time (CUPE) - Closing October 18, 2026
Competition # 26-163
Status:
Regular Full-Time (CUPE)
Department:
Police Services
Salary: $30.08 - $35.32 per hour
Closing:
October 18, 2026
We strive for excellence as we deliver vital municipal services with innovation, accountability and efficiency to meet the needs of the community now and into the future. Be part of our story. Come grow with us!
POSITION OVERVIEW  Come join the City of Maple Ridge’s Police Services team in a role where you'll play a vital part in maintaining accurate information within the Police Records Information Management Environment (PRIME) Master Name Index.
As part of this role, you'll dive into the world of record verification and maintenance. Your responsibilities will include reviewing and verifying entity information in the system, ensuring its accuracy, and updating records as necessary. You'll also handle telephone inquiries with a friendly and helpful attitude, providing excellent service to our community.
While you'll have clear policies and procedures to guide you, there's also room for your independent judgment and action, making every day on the job unique and engaging. And don't worry, if you encounter any challenges beyond the routine, our supportive team is here to assist you.
If you're looking for a fulfilling clerical role where you can make a real difference while working within a supportive and welcoming environment, we'd love to hear from you!

What You’ll Do:

Receives voicemail and computerized notifications and reviews database entities to determine circumstances and appropriate record keeping; utilizes police databases and the Internet to review and verify information; makes decisions according to established criteria whether to merge entities or to leave as separate.
Prepares, processes, organizes and maintains a variety of files, records, reports and related material.
Exchanges, in accordance with departmental policy and with supervisor’s approval, factual information regarding file content with a variety of internal and external contacts.
Conducts self-audits as well as PRIME BC directed audits on a regular basis; corrects routine errors within the MNI.
Provides assistance and information to police and municipal staff on matters related to the work; handles phone inquiries from members of the public and agencies requesting information.
Operates PIRS/PRIME/CPIC systems to enter, query and modify information.
Performs routine clerical work.
KNOWLEDGE, SKILLS, AND ABILITIES   Sound knowledge of the rules, regulations, policies and procedures governing the work performed.
Sound knowledge of methods, practices and procedures used in operating PRIME equipment; and of the OSR and URS code system.
Sound knowledge of clerical and record keeping methods and procedures and of business English, spelling and arithmetic.
Working knowledge of the Criminal Code of Canada and other applicable Federal and Provincial statutes enforced by the RCMP as related to the work performed.
Ability to read occurrence files to determine circumstances and nature of occurrence and determine appropriate record keeping procedures.
Ability to review file documents and police databases and to make corrections as required.
Ability to process operational and clerical assignments accurately and rapidly.
Ability to operate PRIME computer equipment.
Ability to prepare, process and maintain a variety of materials such as files, records and reports.
Ability to provide factual information regarding file content to a variety of internal and external contacts in accordance with departmental policy.
Ability to maintain effective working relationships and to deal effectively with a variety of internal and external contacts in matters applicable to the…