Customer Service Representative

Responsibilities

Provide our clients with high level customer service meeting/exceeding their needs.

Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.

Support customers on our online ordering eComm system.

Full cycle sales order processing: sales order, credit approval, invoicing and filing.

Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.

Respond in an efficient and timely manner to inquiries and requests relating to our various products.

Provide customers with simple quotes.

Maintain current knowledge of all promotions.

Related duties involving customer service contact, via telephone, email, fax or regular mail.

Fill in across divisions and departments in order to provide exceptional service to our customers.

Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements

Minimum 1-2 years previous customer service experience.

Proficient in dealing with escalated customer service situations.

Proficient verbal and written communication skills.

Ability to work under pressure, multitask with meticulous follow up and tight deadlines.

Solid crisis management, problem solving, administrative and organizational skills required.

Consultative selling skills.

Fast learner with initiative and a great work attitude.

Ability to handle high volume calls, and a fast-paced environment.

Strong Computer Skills, including Microsoft Office and Windows based software.

Compensation and Hours
Compensation: $45K-$47K per annum

Hours:

Monday to Friday 8:00am - 4:30pm

Bunzl Canada is an equal opportunity employer. We are committed to creating an inclusive, equitable and positive working environment for all employees.

#J-18808-Ljbffr