Dispatcher, Customer Service​/HelpDesk

This range is provided by KTI Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $55,000.00/yr - CA $70,000.00/yr

About Us:

We are seeking a passionate and detail-oriented Dispatcher to join our team in Pitt Meadows. At KTI Utility Services Inc., (KUS), we believe in fostering a culture of excellence and innovation. As a Dispatcher, you will have the opportunity to work on impactful projects, collaborate with talented professionals, and contribute to the success of our company. We value our employees and provide a supportive and rewarding work environment.

Join our dynamic team at KUS, a leading utility company committed to delivering exceptional services across Canada.

Position Overview:

The Dispatcher will be responsible for managing and coordinating the daily assignments of utility maintenance crews and service personnel. This role requires a proactive individual with excellent communication skills to effectively handle service requests, dispatch teams, and monitor ongoing field operations. The ideal candidate will thrive in a fast-paced environment and demonstrate a strong commitment to operational excellence.

Contract Duration: 28 months

Key Responsibilities:

• Receive and Prioritize Service Requests:
  Handle incoming requests for utility services and emergency assistance, ensuring timely and appropriate responses.
• Dispatch Personnel:
  Assign maintenance crews and service teams based on the nature of the request, location, and urgency, adhering to established schedules and protocols.
• Monitor Field Operations:
  Track the status and location of field personnel, ensuring efficient deployment and adherence to safety standards.
• Coordinate Communication:
  Serve as the central point of contact between field teams, management, and customers, facilitating clear and effective communication.
• Advise on Route and Traffic Conditions:
  Provide field teams with up-to-date information on route conditions, traffic, construction zones, and weather-related issues to optimize response times.
• Maintain Accurate Records:
  Document all service requests, dispatch actions, and field reports using computerized systems, ensuring data accuracy and accessibility.
• Operate Communication Equipment:
  Utilize radios and other telecommunication tools to maintain constant communication with field teams and other stakeholders.
• Ensure Compliance:
  Adhere to company policies, safety regulations, and industry standards in all dispatching activities.
• Assist in Emergency Situations:
  Coordinate with emergency services and deploy appropriate teams during utility emergencies, ensuring swift and effective responses.
• Collaborate with Other Departments:
  Work closely with planning, maintenance, and customer service teams to ensure cohesive operations and high customer satisfaction.

Qualifications:

• Completion of secondary school is required.
• Previous experience in dispatching, preferably within the utilities sector or a related field.
• Exceptional verbal and written communication abilities.
• Familiarity with computer-aided dispatch systems and standard office software.
• Proficiency in dispatch software (e.g., Load boards, TMS)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and multitask
• Strong multitasking abilities with attention to detail.

Seniority level: Not Applicable

Employment type: Contract

Job function: Customer Service

Industries: Utilities and Oil and Gas