Product Support Technician BC)

Location: Maple Ridge, British Columbia, CA, V2X 0Z5

Company: Orica

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

Orica does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Orica Immigration Sponsorship (e.g., H1-B, TN, STEM OPT, etc.) now or in the future.

We are excited to announce a new opportunity for a Product Support Technician within our Digital Solutions team focused on Orica’s proprietary geotechnical data visualization software (GeoExplorer IQ) and all associated types of geotechnical monitoring equipment manufactured/offered by Orica Geo Solutions.

This role will give you the exciting opportunity to support many local and international industry leaders with their complex geotechnical monitoring projects, such as open pit and underground mines, tailing storage facilities, hydro-electric dams, bridges, tunnels, etc.

Job Responsibilities include commissioning, troubleshooting, maintaining, decommissioning, and collecting data from all types of geotechnical instruments. These sites are located across Canada as well as other North and Central American countries.

• Working safely and following all WHS policies and procedures
• Responding to customer support requests raised by ticket, email, or phone
• Providing remote and on-site training for customers and internal teams
• Assisting with commissioning and decommissioning of customer projects
• Creating technical documentation (field reports, troubleshooting steps, FAQs, etc.)
• Collaborating with Sales, Engineering, and other departments when needed

• A respectful, positive, and curious attitude
• Excellent verbal and written communication skills with a customer-first mindset
• Strong work ethic, problem-solving capability, and passion for learning new things
• General knowledge of geotechnical design/monitoring concepts, sensor types, data logging equipment, telemetry, software, or similarly related information
• Experience working with geotechnical monitoring equipment or related software (total stations, piezometers, extensometers, inclinometers, settlement cells, etc.)
• Ability to perform field visits to customer sites for conducting training, installation, and troubleshooting of any equipment. This requires you to be able to adhere to strict safety protocols and work outdoors in all weather conditions (-40°C to +40°C).

• Bilingual English, and French or Spanish
• Experience with products from the Orica Geo Solutions portfolio (RST/Nav Star, Measurand, Syscom, 3vG, or Ground Probe)
• Experience with products from industry competitors (Geokon, Campbell Scientific, Worldsensing, Sense metrics, Canary, etc)
• Programming knowledge (Python, Visual Basic, etc.) for advanced data analysis
• Travel: Customer sites for between 25-50% across Canada 90%, US, Mexico, and Central American countries.
• Reporting: The Product Support Specialist reports to the Support Supervisor and compliments an existing team located in Canada, as well as various countries across the world.
• Work Environment: This position requires you to be able to adhere to strict safety protocols and work outdoors in all weather conditions (-40°C to +40°C).
• Education: Degree…