Product Serviceability Lead

Product Serviceability Lead

Functional area:

Research & Development

Work Type:
Onsite

Location:

Pitt Meadows, British Columbia, V3Y 0G4, Canada

This position is responsible for ensuring the serviceability of existing products and new products released by Epiroc Electrification Solutions (EES).

• Own and maintain the EES service tool portfolio, including internal, co‑developed, and purchased tools.
• Coordinate development of service tools with engineering teams across divisions and external suppliers.
• Collaborate with the Parts and Service Division (PSD) on service strategies for current and future products, translating strategies into tangible tools and products for EES and PSD.
• Drive requirements for serviceability in new product development, including tools, manuals, documentation, and service intervals.
• Participate in design reviews, approve requirements, and act as stakeholder in projects.
• Align service tool roadmaps with product roadmaps from Global Technical Product Managers for both Battery and Infrastructure.

• Bachelor’s degree in engineering, computer science, or a related technical field. Technical diplomas considered.
• 5+ years of relevant industry experience (10+ preferred). Background in service, support, and diagnostics of industrial equipment is required; hands‑on experience is an asset.
• Experience delivering service or diagnostic software products.
• Strong understanding of key service principles such as OTA, predictive maintenance, digital twins, remote logging, and diagnostics.
• Experience as a Product Owner, Product Manager, Systems Engineer, or Technical Program Manager.
• Experience with EV batteries and chargers is an asset, including knowledge of battery systems, BMS, high‑voltage architectures, and CAN‑based diagnostics (J1939, UDS).
• Software development experience is an asset but not essential.

• Cross‑functional leadership and stakeholder management.
• Conflict resolution and negotiation skills.
• Excellent written and verbal communication.
• Logical and methodical problem‑solving approach.
• Meticulous attention to detail.
• Team‑orientated and open to diverse backgrounds.
• Drive to push boundaries and continuous improvement.

Wage/Salary: $95,912.00 - $

Equal Opportunity and Accommodation: We believe all persons are entitled to equal opportunity. We welcome applications from qualified persons including women, visible minorities, Indigenous Peoples, and persons with disabilities. Accommodation is available on request.