Service Tech​/ Advisor

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

Give us your best, and we’ll give it right back.

Job Location:

Trek Store Maple Ridge

Job Description As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience.

This role requires elevated skills in communication, leadership and problem solving.

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality - a warm, approachable manner, great listening skills, and a drive to help in any way you can - even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

• Flexible and fun company culture
• Supplemental health care
• Dental insurance, Vision insurance
• Free Life insurance & optional term life insurance
• Competitive vacation package
• RRSP matching plan
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule - 9 statutory holidays
• Employee discounts on all product

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For.

Learn more of why Trek is one of the top 100 Greatest Place to Work.