Practice Improvement Coach, Coastal

Job Category: Doctors of BC Jobs

Requisition Number: PRACT
002175

Employment Type:

• Full-Time
• Hybrid

Showing 1 location

• Pay or shift range: $70,856 CAD to $88,570 CAD

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today!

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570

Reporting to the Manager, Practice Support Service Delivery, the Practice Improvement Coach supports improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach. The Practice Improvement Coach relies on key skills in QI methodology, coaching and facilitation expertise, and change management principles to enable doctors to adopt the attributes of the Patient Medical Home and sustain practice improvements.

The Practice Improvement Coach is part of a larger support team (including Health Technology Coaches, Panel Management Coaches, peer mentors and program staff) that provides high quality practice support services. Additionally, the Practice Improvement Coach works closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community to deliver practice support services in alignment with FPSC direction and practice and community needs to realize the attributes of the Patient Medical Home and Primary Care Networks.

• Build common understanding of issues and priorities between client groups.
• Ability to set shared objectives necessary for obtaining feedback and assistance.
• Frame issues to present opportunities and difficulties.
• Maintains effective communication by sharing ideas, best practices, trends and exploring opportunities with client groups.
• Attends and maintains relationships with relevant formal and informal professional groups and organizations.
• Seeks referrals from others with relevant expertise and influence.

• Ability to lead the planning and implementation of change programs that have a wide-ranging impact on client groups in a multiple stakeholder environment.
• Partners with leaders to identify opportunities for significant process enhancements and recommends changes that impact the strategic direction.
• Seek out opportunities for alignment with other efforts.
• Ability to set expectations for monitoring and feedback systems and reviews performance trends.
• Ability to evaluate progress and involve peer and team members in analyzing strengths and weaknesses in performance.
• Looks to improve efficiency by spearheading pilots and planned functional change initiatives.

• Adapts approach without feeling own agenda or outcomes have been compromised.
• Challenges inefficient/ ineffective work processes and offers constructive alternatives.
• Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge.
• Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

• Occasionally works outside established practices and procedures as required to ensure effectiveness/efficiency.
• Applies prior knowledge, models, tools, and techniques to analyze and deeply understand issues and recognize connections, patterns, and trends.
• Determines the direction and develops short-term strategies for programs that are consistent with key organizational priorities and values.
• Understands the position of Doctors of BC in the larger world context, conveying a thorough understanding of the organization’s strengths, weaknesses, opportunities and threats.

• Demonstrates responsiveness and respectfulness while partnering with client group.
• Ability to see the big picture in all situations and bring others on board with…