Technical Support II

Position: Technical Support II at Safe Software
Become a key player as Technical Support Specialist II – FME Flow at Safe Software, helping clients optimize their FME implementations. This role champions deep product expertise and provides architectural support for complex customer environments.

In your capacity, you will collaborate with teams to investigate advanced technical threats and improve customer experiences. With your skills, you'll guide clients in FME Flow architecture and design scalable systems, while issuing product improvements based on your findings. Elevate customer engagement through tailored demos and innovative solutions.

Key Responsibilities:

• Troubleshoot complex technical issues effectively

• Advise on FME Flow architecture and integrations

• Deliver software demonstrations and proof-of-concept solutions

• Create and update documentation and tutorials

• Facilitate training and workshops for customer adoption

Requirements:

• Proven experience in supporting enterprise software

• Solid understanding of FME Flow and cloud platforms

• Insight into systems architecture and customer advisory

• Strong problem-solving and communication skills

• Commitment to continuous development and learning

Join Safe Software’s mission to transform data integration through your valued expertise.
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