Manager of Support Engineering at Ashby

Join Ashby as the Manager of Support Engineering, where you'll drive team performance and enhance customer satisfaction through technical expertise. Focus on high-leverage solutions and rapid iteration.

In this key role at Ashby, you'll be responsible for developing a talented Support Engineering team equipped to handle complex technical challenges. Your responsibilities will include defining best practices, fostering collaboration with Engineering, and driving process improvements that elevate support outcomes. You'll thrive on acting decisively and creating an environment where innovative solutions are prioritized.

Key Responsibilities:

• Lead and develop a team with strong technical skills

• Design effective processes for technical issue resolution

• Collaborate with Engineering to optimize support workflows

• Establish standards for escalations and bug triage

• Encourage experimentation and knowledge-sharing

Requirements:

• Experience in managing technical teams in a B2B SaaS setting

• Solid background in Software Engineering or similar fields

• Proven ability to work effectively under ambiguity

• Strong judgment in prioritizing technical tasks

• Experience with ATS/HRIS systems is a plus

Craft an impactful support engineering function at Ashby through decisive leadership and strategic process design.
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