Program Manager

Posted Tuesday, December 23, 2025 at 11:00 AM | Expires Wednesday, January 14, 2026 at 10:59 AM

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

The Program Manager (ABI) position will oversee the operation of a residential program for individuals who are living with an acquired brain injury and require support to live more independently in community. This position will apply leadership and innovation to make a difference by meeting the needs of our clients, staff, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

40 HOURS PER WEEK – Monday to Friday, .

This position requires the ability to work flexible hours based on operational needs.

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from Supporting Lines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

• Reports and is accountable to the Senior Manager of Programs or their designate
• Participates as a member of the Connective management team
• Liaises with government and community agencies, volunteers, and members of the general public

Administration

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with personnel policies and collective agreements, as applicable
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

Community

• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

• Graduated with a Degree and/or professional designation in Behavioural Science with an emphasis on Social Work, Counselling or Psychiatric Nursing; equivalencies may be considered
• A minimum…