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Customer Experience Leader
Job in
Maple Ridge, BC, O1O, Canada
Listed on 2026-10-16
Listing for:
PetSmart
Full Time
position Listed on 2026-10-16
Job specializations:
-
Management
Retail & Store Manager
Job Description & How to Apply Below
Elevate the pet parent experience as a Customer Experience Leader ve team success and foster a culture of growth and service in a pet-friendly environment.
As an Assistant Store Manager, you will champion the pet parent experience while providing exceptional leadership. This role demands a customer-focused approach, high-level communication, and organizational skills to ensure efficient operations, safety of pets, and satisfaction of pet parents. You will facilitate the associate experience through coaching, staffing, and training initiatives.
Key Responsibilities:
• Lead hiring, coaching, and training of associates
• Drive pet parent engagement across all services
• Maintain compliance with policies and procedures
• Optimize daily operations for store financial goals
• Oversee store events and enhance customer experience
Requirements:
• 3-5 years in retail leadership or customer service
• Full-time availability, flexibility in scheduling
• Strong verbal and written communication skills
• Proficiency in relevant computer applications
• Capable of lifting up to 50 pounds and working in varied environments
Lead with passion and make a positive impact daily within Pet Smart's dedicated team culture.
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