Patient Care Coordinator, Ridge Meadows Hospital

Salary: CAD $49.20 - $67.08 per hour

Job Summary
Are you a dedicated  Registered Nurse  with supervisory experience? Join our dynamic team at  Ridge Meadows Hospital  in Maple Ridge, B.C as a  Patient Care Coordinator  for the  Emergency Department . You will provide clinical supervision, guidance and support to nursing staff, oversee day-to-day operations, manage patient flow, discharge planning, mentor staff, and participate in research, policy, quality improvement and risk management activities.

Benefits

Comprehensive, 100% employer‑paid benefits

Generous vacation time – eligible employees can earn up to four weeks

Benefit portability – transfer benefits from another HEABC employer

Immediate pension enrollment – defined municipal pension plan from day one

Maternity top‑up during maternity leave

Flexible scheduling options for regular status nurses

Trans Link pass subsidy – 50% subsidy on Trans Link passes

Additional employee discounts and perks available

Detailed Overview
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Coordinator is responsible for the day‑to‑day operations of the unit(s), including daily patient flow, and supports research, policy, quality improvement and risk management activities.

Responsibilities

Apply established criteria and prioritize admissions/intake, lead and facilitate daily patient flow actions, plan for patient discharge and appropriate placement/referral by ensuring the care team follows through on care paths and processes.

Supervise nursing and nursing support staff, coordinate clinical team work on a day‑to‑day basis, observe work, correct deficiencies, monitor quality of care and patient safety, assign and adjust work assignments, schedule staff, authorize staff hours and ensure staffing requirements are met.

Support quality patient care and excellence in practice by promoting interprofessional collaboration, team building, staff education, mentoring, role modeling, assessing clinical skills, coaching staff and liaising with other health professional leaders to achieve clinical performance goals.

Initiate or lead plan‑of‑care conferences and rounds (e.g., iCare) for optimal patient care management, disseminate clinical information to nursing/nursing support staff and other team members.

Identify staff learning requirements, collaborate with the Manager, Educator and other team members to develop learning objectives, provide clinical support and evaluate effectiveness of learning opportunities.

Contribute to the development of a comprehensive orientation program in collaboration with the Educator and other clinical staff.

Act as point person for patients and families with concerns or questions, follow up as required, participate in or lead investigations of complaints, implement corrective action and collaborate with Quality Improvement according to established protocols.

Participate in quality improvement and risk management activities such as evaluating practice changes, generating recommendations, conducting safety audits and supporting implementation of teaching or learning initiatives.

Assist the Manager/Director with panel interviews, staffing recommendations, performance appraisals, budgetary resource use and equipment needs.

Promote staff awareness and involvement in research, evaluation activities and special projects; participate in research and special projects as appropriate.

Collaborate with internal and external stakeholders, serve on professional or operational committees at the unit, hospital, program and/or regional level.

Participate in review, development, implementation and evaluation of evidence‑informed clinical decision support tools/policies.

Perform other related duties as assigned.

Education and Experience
Current practicing registration as a  Registered Nurse  with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in…