Quality Assurance; QA) Analyst

Position: Quality Assurance (QA) Analyst
Location:

Pitt Meadows, BC - a scenic suburb of Metro Vancouver

Work Arrangement:
Hybrid: 3 days/week in-office, 2 days remote, with the option to work fully in-office if preferred.

Duration:
Full Time

Reports to:

QA Manager

Start Date:

immediately

About WISI
At WISI, we’ve been delivering innovative, carrier-grade video delivery solutions for nearly a century. Our technology powers world-class user experiences for video operators around the globe. We’re proud to be certified as a Great Place to Work® by Great Place to Work® Canada for the seventh consecutive year, and to be recognized on the 2025 list of Best Workplaces in Canada and British Columbia.

Our headquarters in Pitt Meadows, BC offers a scenic, trail-adjacent setting, away from the hustle and bustle of the city.

The Role
We are seeking a detail-oriented and motivated Quality Assurance Analyst to join our team. You will validate software and hardware solutions through manual and automated testing, investigate failures, and help ensure reliable releases. This role requires strong problem-solving skills, a commitment to quality, and effective collaboration with developers, product owners, and support teams.

Key Responsibilities

Develop comprehensive test plans, test cases, and procedures from requirements and design specifications.

Execute manual, automated, regression, integration, and system-level testing.

Validate new features, service patches, release candidates, and general-availability releases.

Cover positive, negative, boundary, and error-handling scenarios.

Defect Investigation and Analysis

Identify, document, track, reproduce, and verify software defects.

Investigate failed tests and support root cause analysis.

Analyze backend, system, event, and automation logs, along with API responses and test evidence.

Collaborate with development teams to verify fixes and assess regression risk.

Test Automation and CI/CD

Develop and maintain automated test suites using appropriate frameworks.

Improve automation coverage, reliability, diagnostics, and execution efficiency.

Support Jenkins pipelines, automated regression runs, build validation, pull requests, and code reviews.

Release, Performance, and Reliability Validation

Conduct release qualification and regression testing, then provide evidence-based release recommendations.

Perform performance, load, and stress testing where required.

Monitor CPU, memory, service health, and other system indicators to identify bottlenecks or instability.

Documentation and Reporting

Create clear test reports, validation summaries, and reproducible test evidence.

Document procedures, configurations, findings, logs, screenshots, videos, and API results.

Maintain accurate and traceable records of testing activities and outcomes.

Required Qualifications

Diploma or degree in computer science, software engineering, information technology, or equivalent practical experience.

3+ years experience with software testing methodologies, test planning, test automation, scripting, API testing tools such as Postman and defect lifecycle management.

Hands-on experience configuring and troubleshooting VMware vSphere/ESXi environments, including virtual machines, virtual networking, and basic infrastructure administration.

Good understanding of general networking concepts, including TCP/IP, routing, switching, VLANs, network bonding or link aggregation, DNS, DHCP, and firewall fundamentals.

Strong troubleshooting, analytical, documentation, and communication skills.

Ability to work independently and collaboratively in a fast-paced technical environment.

Preferred Qualifications

Experience with Selenium, PyTest, or comparable automation frameworks.

Experience with Jenkins, CI/CD pipelines, and version control workflows.

Working knowledge of Linux…