Retail Sales Manager

Pay
: $48,195 - $65,000
Must be able to work in any store in Vancouver, Coquitlam to Langley. Priority for Clearbrook & Chilliwack.

Retail Sales Manager – responsible for the overall management of the sales floor, ensuring store performance meets financial targets and delivering a superior customer and donor experience.

• The opportunity to celebrate uniqueness in a diverse team.
• Work in a purpose‑driven company that values impact on both the planet and local communities.
• Investment in career growth, supported by our aggressive store expansion plans.

• Comprehensive extended health care plans for full‑time team members.
• Company‑paid life and AD&D insurance.
• Group Registered Retirement Savings Plan (RRSP) with generous company matching.
• Paid time off for leisure or other hobbies.
• Range of mental health services.

• Ensure store performance meets financial targets and key metrics.
• Monitor and set the pace of work, analyzing observations and key metrics.
• Inspect sales floor for shop‑ability and merchandising standards.
• Lead the generation of new Super Savers Club membership.
• Prioritize and direct team member activity.

• Lead, direct, and supervise supervisors and retail sales floor team members.
• Plan staffing needs and coordinate recruitment, selection, and training.
• Interact, train, coach, and counsel supervisors and team members, providing recognition and candid feedback.
• Identify and develop high potential team members for supervisory and management positions.
• Act as acting store manager in the absence of the store manager.

• Schedule supervisors and team members for cash register, self‑checkout, and sales floor.
• Ensure standards are met, inform team members of operating plan targets, and monitor sales and labor efficiency.
• Manage space‑to‑sales for departments and categories using the Cat Max tool.
• Receive and respond to customer questions, requests, and complaints.
• Process exchanges, special customer needs, and team member purchases.
• Leverage Voice of Customer program to improve satisfaction.
• Implement sales and marketing promotions and programs.

• Maintain a safe work environment through education and consistent follow‑up.
• Partner with the store manager on safety issues and solutions.
• Protect company assets and information, ensuring safe handling and security.
• Manage cash and tender controls, perform morning accounting and banking procedures.
• Promote loss prevention awareness by upholding procedures and policies.

• Strong mathematical and analytical skills.
• Excellent verbal and written communication.
• Ability to observe, assess, and coach others.
• Common‑sense understanding for executing instructions.
• Reasoning and judgment in various situations.
• Proficiency in Microsoft Office applications.

• High school diploma; post‑secondary degree or diploma preferred.
• Experience in sales‑floor supervision, cashier supervision, customer service management, or retail management.
• Experience in a Savers production environment preferred; can be acquired on the job.

• Frequent lifting of products