Product Advisor VW

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Position
:
Product Advisor
Dealership
:
Maple Ridge Volkswagen
Location
:
Maple Ridge, BC
Classification
:
Full Time, Onsite - Immediate Hire
Salary, Earning potential: $50,000K-$100,000K (Commission pay plan)

Maple Ridge Volkswagen is proud to be part of the Auto Canada dealership network, the largest Canadian‑owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data‑driven and committed to our Team Members, customers and operational excellence.

Our dealership Team Members are at the heart of our success, building long‑lasting, trust‑based relationships with customers across Canada. Working here is fast‑paced, non‑stop, and a little unpredictable—and we love it.

The Automotive Sales Representative interacts with customers online, over the phone and in person to guide them through the process. With outstanding communication and listening skills, you’ll help customers select their perfect vehicle, negotiate terms to meet their budget and lifestyle, and provide an exceptional experience.

Our ideal candidate has at least 3 years of customer‑facing experience, a “hunter” mentality, and a strong track record of building lasting relationships.

• Greet and assist customers entering the showroom floor, presenting a professional environment supports automotive sales while ensuring customer satisfaction.
• Answer questions about new cars, used cars, vehicle performance, applications processes and financing for the clientele acting as a ‘subject matter expert’.
• Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms.
• Maintain an up‑to‑date customer database to drive current and future automotive sales for the dealership.
• Present used and new cars through test drives, demonstrations, and dealership walk‑throughs.
• Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies.
• Send emails and make calls to prospective buyers to ensure that your daily calendar has the necessary amount of customer appointments to guarantee productivity goals are met.
• Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards, striving for perfection with each transaction.
• Stay current on required dealer group and manufacturer training.
• Other duties as assigned by store leadership.

• Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle.
• Possession of authorized documentation required to gain employment, and a current, valid CA‑issued Driver’s License and acceptable Driver’s Abstract.
• Must have a valid VSA certification or be willing to invest, as it is required to sell cars in British Columbia.
• Must submit to and adequately pass a pre‑employment background and MVR screen prior to employment.
• Open availability to work days, evenings, weekends, and some holidays, knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensured.
• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of experience in a customer‑facing role required (retail, sales, marketing, and customer service preferred).
• Ability to meet the physical demands of the position, which includes standing, sitting, walking, bending, crouching, reaching, lifting, etc.
• Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner.
• Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan.

• Competitive Compensation and Benefits Package.
• Employee Vehicle Purchase & Service Plans.
• Employee and Family Assistance Programs.
  
  Paid holiday and flex time for full‑time Auto Canada employees.
• Company‑wide appreciation events and contests throughout the calendar year.
• Professional development and the…