Relief Surveillance Supervisor

Overview

Under the general direction of the Manager, Security/Surveillance, the relief supervisor is responsible for the safety and protection of employees, guests, and company assets. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Under the general direction of the Manager, Security/Surveillance, the relief supervisor is responsible for the safety and protection of employees, guests, and company assets. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

• Ensure the safety of employees and customers, while protecting company property and assets.
• Escort armored car personnel, cash, guests, team members or change fills to ensure safety and security of people and assets.
• Monitor and document a variety of activities: interruptions of video recording, power failures; evacuations; incidents involving theft, found property or customer disputes.
• Perform identification checks on suspected minors, excluded and self-excluded guests. Report breaches to the Security/Surveillance Manager.
• Supervision of team members, ensuring all policies and procedures are followed and that Security Officers are delivering exceptional guest service.
• Maintain confidentiality of all situations and correctly reporting on any issues to Security/Surveillance Manager.
• Self-exclusion enrollments, iTrak & CIMS report writing.
• Security/Surveillance Supervisor will be required to attend to First Aid incidents, after completing an Occupation First Aid level II course.
• Performs duties surrounding surveillance needs as required.
• Adhere to all policies and procedures of the company, GPEB and BCLC as they relate to functions of the position.
• Performs other duties as assigned or directed.

• Gaming Security or Gaming Surveillance experience required.
• Post secondary education in criminology or a suitable combination of education and experience an asset.
• OFA level 2 an asset.
• Must be available to work a flexible schedule including evenings, weekends and holidays.
• Serving it Right Certification.
• Computer proficiency.
• Keen eye for detail, with the ability to focus on monitors for long periods of time.
• Adherence to high standards, methods, and procedures.
• Ability to successfully obtain a Gaming License.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!