Lead Career Coach

$33.63 to $38.63 per hour. Salary placement on scale based on qualifications and experience relevant to the position.

Representing Douglas College at the WorkBC Centre in Maple Ridge, the Lead Career Coach supports the CCSP in delivering high‑quality, client‑focused experience. This role supports staff across all functions – Career Coaches, Resource Advisors and Employment Placement Specialists – promoting consistent service delivery, professional growth and team cohesion. With strong critical thinking skills, the Lead interprets and applies WorkBC policy, fosters collaboration, and drives continuous improvement within the team.

• Provide coaching and mentoring to support Career Coaches and ensure that Clients are progressing in their job search.
• Recommending and encouraging Client applications for Education & Training, Self‑Employment, Job Search, Work Experience, Wage Subsidy and Customized Employment.
• Lead weekly case conferencing sessions with Career Coaches to address complex cases, ensure alignment with policy and foster shared learning.
• Support the CCSP in promoting a client‑focused, high‑performing team environment.
• Support the team to meet performance targets, Key Performance Measures and Service Utilization Targets as determined by the Ministry.
• Provide comprehensive orientation and ongoing training to staff on ICM systems and WorkBC policy.
• Monitor the WorkBC Extranet weekly for policy updates and directives and ensure these are shared in a timely manner.
• Encourage innovation and adaptability by providing interpretation of policy and supporting the team to apply WorkBC policy effectively and ethically.
• Support and encourage community engagement initiatives and the development of local partnerships.
• Monitor Targeted Referrals and support ongoing client recruitment for the Centre.
• Monitor Client applications through the online portal and ensure applications are referred to case management in a timely manner.
• Manage a small caseload, conducting Needs Determination assessments and referrals.
• Ensure a warm, welcoming, and inclusive environment is consistently maintained in the Resource Area.
• Oversee timely follow‑up with self‑serve clients and promote transition to Case Management.
• Carry out other duties as assigned to support service excellence and team success.

Do what you love. Be good t’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree‑granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work‑life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit‑accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined‑Benefit Pension Plan for eligible positions
• Professional Development opportunities
• Access to our Fitness Centres and Classes

• A post‑secondary degree or diploma in career development, or a related field—or an equivalent combination of education and experience. CCDP certification preferred.
• Demonstrated ability to lead, mentor, and coach in a team‑based environment.
• Strong critical thinking and decision‑making skills, particularly in the interpretation and application of WorkBC policy.
• Excellent communication and interpersonal skills.
• Proven track record of achieving performance‑based outcomes in employment services.
• A commitment to continuous learning, innovation, and service excellence.