Family Support Worker; Temporary

Position: Family Support Worker (Temporary Full-Time)
PLEA Community Services is currently seeking a  Temporary Full-Time Family Support Worker  for our Asante team located in Maple Ridge, BC. This temporary fixed-term contract is proposed to start as soon as possible and end on September 30, 2027. This position requires BCGEU membership.

What the role involves
The Family Support Worker gathers information relevant to the participant’s neurodevelopmental concerns, needs and risks by interviewing, observing behaviour, meeting with caregivers and service providers, and using a variety of inventories, checklists and questionnaires. They provide referrals, support, guidance and problem solving to participants to address issues related to FASD and other neurodevelopmental concerns. Goals include skill building, emotional support and feedback to participants.

Hours of Work
The usual hours of work in this position are Monday to Friday based on a flextime scheduling arrangement, including days and evenings, of 35 working hours per week.

Education and Experience Requirements

Two-year diploma in a related human/social service field.

One (1) year recent related experience.

Who We Are
PLEA is an accredited, charitable community services organization that has operated throughout BC for more than 40 years. We deliver community-based services and specialized supported homes to children, youth, adults and families facing significant challenges in their lives. We continually adapt our programs to suit each individual’s diverse strengths, needs and circumstances. As a result, we have a strong reputation for helping those we serve to overcome the challenges they face and lead fulfilling lives.

What You Will Do

Gather information relevant to the participant’s neurodevelopmental concerns, needs and risks by interviewing, observing behaviour, meeting with caregivers and service providers and using a variety of inventories, checklists and questionnaires. Assess the information gathered to identify participant problems, assessment and service needs. Develop and implement an intervention plan within program guidelines.

Provide support, guidance and problem‑solving to participants and to address issues related to neurodevelopment in an individual or group setting using techniques such as active listening, conflict resolution, basic group counselling techniques and psycho‑educational group methods to resolve the identified problems, needs and risks.

Participate in the development, modification and evaluation of participant service plans with the integrated case management team. Participate in integrated case management meetings on a regular basis to report participants’ activities and progress.

Outline services provided by the program and/or organization. Provide information on and referral to other community service providers, resources and professionals as required.

Provide neurodevelopmental skill building to participants on issues such as parent‑child interaction, child development, strengths‑based supports, and behaviour management.

Provide emotional support and feedback to participants.

Plan and conduct group educational sessions on topics related to FASD and neurodevelopment.

Liaise with and/or promote the interests of participants with other community service providers, professionals and school personnel as required. Accompany participants to meetings and appointments as required.

Maintain related records and statistics and provide reports to the supervisor.

Protect and uphold confidentiality.

Perform other related duties as required.

What You Will Bring

Strong oral and written communication skills.

Demonstrated proficiency in teaching others and an ability to work collaboratively with families/caregivers and networks that provide support to participants.

Strong interpersonal skills and the demonstrated ability to build trusting and effective relationships with participants, families/caregivers, agency staff, and professionals.

Demonstrated organizational and time management skills, including the ability to multi‑task and adapt to changing circumstances.

Proficient problem‑solving skills.

Demonstrated ability to work independently, take initiative, make sound decisions in high‑pressure…