Residential Youth Support Worker

About Us

At Leo Street Youth & Family Services, we provide a welcoming, safe place where children, youth, and families find belonging. We are a not-for-profit organization contracted with the Ministry of Children and Family Development and serve hundreds of families each year across the Lower Mainland.

• A 2-year relevant diploma or equivalent of education/experience working with children and youth with behavioral, attachment and other needs from a Trauma-informed lens.
• Specific training in behavioral modification, attachment-based parenting, harm reduction, cultural safety, first aid, crisis intervention and relationship-based interventions (Trauma Informed Practice).
• Class 5 Driver’s License.

• Ensures safety and well‑being of children and youth at the Care Setting.
• Supports Youth in feeling comfortable and safe upon arriving at the Care Setting.
• Actively works to get to know Youth better and to gather information about their needs and provides updated information on an ongoing basis to the Program Manager.
• Builds trust with Youth who are hesitant to engage with service providers.
• Facilitates positive connections to promote relationship building, based on a Youth’s needs and interests.
• Participates in Youth’s assessments, Goal/Strategy setting, and program planning (where appropriate), and supports documenting, monitoring, and measuring progress.
• Appropriately delivers or enables strategies established in the Youth’s SHSS Service Plan and/or other plans and planning materials.
• Teaches and strengthens Youth’s skills in a socially and culturally appropriate manner through the use of daily routines and activities.
• Provides Trauma‑informed care (through behavior management, attachment‑based, relational or other appropriate evidence‑informed modalities) to Youth on a one‑to‑one or group basis by performing duties such as providing feedback on behavior, teaching coping techniques and adaptive behavior, and providing guidance and support.
• Connects Youth with other supports and service providers to meet their needs, as applicable.
• Provides care to Youth with mild to exceptional support needs in a staffed‑resource setting, including Youth with behavioral challenges.
• Provides emotional support and crisis intervention to Youth which may include non‑violent physical interventions.
• Supports Youth’s community inclusion (e.g., home, school, activities, family, and the community).
• Ensures that Youth’s physical needs are met by performing duties such as assisting with basic physical hygiene, preparing meals, and administering medications as required in accordance with established policy, guidelines, procedures and instructions.
• Maintains reports and other documentation such as logbooks, charts, daily activities on residents. Ensures that all required documentation is accurate, complete, timely and legible.
• Carries out household duties such as meal preparation and household cleaning.
• Accompanies Youth to appointments and community outings.
• Recognizes potential crisis, analyzes such situations accurately, develops strategies to deal with such situations and informs their supervisor when incidents arise.
• Ensures that all health and safety requirements are complete.
• Provides emotional support and feedback to clients (and their families, where concerned). Assists in attending appointments and providing transportation when necessary.
• Utilizes opportunities for positive family contacts, involvement of family members and facilitates family counseling, where appropriate.
• Takes responsibility for the correct use and maintenance of agency facilities and equipment.

• Enjoy the perks of a flexible schedule, being part of a great team, and agency wide events!
• All Leo Street employees have access to Humana Care, a confidential Employee and Family Assistance Program that provides support and counselling to staff.
• Casual, on‑call hourly staff receive 6% in lieu of benefits and paid vacation.
• Full‑time, salaried positions are provided with a fully paid Extended Health benefits package, including medical and dental coverage. Qualified employees have the option to enroll in an RRSP package.
• Casual dress.
• Company car.
• Company events.
• Discounted or free food.
• Flexible schedule.
• On‑site parking.
• Wellness program.

• Demonstrated ability to teach skills and work effectively with others.
• Knowledge of theory, principles and practices in the field.
• Good time and general management skills.
• Knowledge of community resources.
• Effective interpersonal communication skills.
• Successfully completed MCFD Hub Clearance.
• Familiarity with use of computers and other electronic devices.
• First Aid certificate.
• Class 5 Driver's License.
• Covid‑19 vaccines.

Job Types: Part-time, Casual

Pay: $28.01 per hour

• Class 5 Licence (required)

In person