Victim Services Case Worker

Closing:
October 18, 2026

Competition # 26-166
Status:
Auxiliary (CUPE)
Department:
Police Services
Salary: $35.32 - $41.63 per hour

The City of Maple Ridge is hiring Victim Services Caseworkers in an auxiliary capacity. In this role the successful incumbents will provide direct support services to crime and trauma victims and witnesses. The incumbent provides crisis intervention support, information, and referrals at the scene of crimes, domestic disputes and other serious incidents, as well as follow-up and court support services. Other duties may include providing information to victims on available resources and liaising with agencies to provide immediate services;

making referrals to appropriate agencies for services such as counselling, financial assistance, childcare and legal advice; establishes and maintains client files documenting services provided; research available community resources; provides guidance and support to volunteers.

• Respond to police crisis call-outs involving crimes, serious accidents, domestic disputes, and other traumatic incidents.
• Provide immediate crisis intervention, emotional support, information, and referrals to victims and witnesses.
• Assist clients in contacting family members, accessing emergency services, attending hospital, and arranging transportation as needed.
• Provide follow-up support, resources, referrals, and assistance with service navigation and recovery.
• Support clients through police and court processes by providing updates, explanations, emotional support, and help completing forms such as Crime Victim Assistance applications and Victim Impact Statements.
• Maintain accurate, confidential client files and document services provided in accordance with program policies.
• Prepare and update resource materials, respond to information requests, and perform general administrative duties.
• Represent the program on committees, as required.
• Provide support, guidance, and training to volunteers.

• Considerable knowledge of the procedures, rules and regulations related to the work.
• Considerable knowledge of the principles, practices and terminology used in documenting client contacts and maintaining related files.
• Considerable knowledge of the principles, practices and techniques of crisis intervention and follow-up support as related to the work performed.
• Sound knowledge of available community resources.
• Working knowledge of court and police procedures as they relate to the work performed.
• Ability to effectively provide direct services to victims and witnesses of crime and trauma, including emotional support, information and referrals, often under stressful circumstances.
• Ability to prepare records related to the work.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
• Sound knowledge of the organizational structure and functions of the detachment and of the rules, policies, procedures and regulations which govern the work.
• Ability to communicate effectively orally and in writing and to develop and disseminate information updates and correspondence.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts. Sound working knowledge of computer software applications related to the work performed.
• Working knowledge of court and police procedures as they relate to the work performed.
• Ability to work with minimal supervision.

Completion of the 12th school grade, supplemented by courses in the field of social science including sociology, psychology, criminology or a related discipline, plus considerable related experience in a police environment, victim…