Service Advisor

Bentley Truck Services, Inc.

Service Advisor (Maple Shade, NJ)

$55,000 – $65,000 per year

• Sick/PTO
• Paid Holidays
• Competitive Wage
• Generous 401(k) match
• Medical, Dental, Vision
• Employee Referral Bonus
• Company Paid Life Insurance
• Supplemental Life, LTD, STD, etc.
• Critical Illness, Hospital Indemnity, Accident

The Service Advisor requires strong customer service skills and broad knowledge of vehicle service requirements. Builds strong relationships with customers and assists them by working with the Service Department to meet their needs. Excellent customer satisfaction and retention is a must. The Service Advisor may also need to open and close the shop when the Service Manager is off.

• Access vehicle problems and services needed by listening to customers’ description of symptoms, clarifying the description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
• Verify warranty coverage and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor, calculating the customer’s payment including deductibles.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering the repair order into the service database.
• Maintain customer rapport by explaining estimates and keeping customers informed of their vehicle’s repair status on a daily basis.

• Previous customer service experience.
• Computer and point-of-sale proficiency.
• Organizational and record-keeping skills.
• High school diploma, GED, or equivalent.
• Valid driver’s license with an acceptable driving record.
• 2-plus years of experience in a service advisor role strongly preferred.

Full‑time

Entry level

Other

Motor Vehicle Manufacturing

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.