EyeCare Advisor

For Eyes - Eye Care Advisor

Join to apply for the Eye Care Advisor role at For Eyes.

Location:

00M277 FE Maple Shade | Position:
Casual Part-Time |

Requisition :
912690

At For Eyes, we are an optical retailer that offers high‑quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. The advisor ensures all patients receive the highest quality optometric care and supports the doctor in the routine practice of optometry under the general direction and supervision of the store manager and within the scope of state law and the policies of For Eyes.

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (three rings) in a friendly and courteous manner.
• In the doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, managing doctor or retail management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment books, scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company‑provided guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists customers in selecting frames and lenses that are best suited for their vision, lifestyle and budget.

• Performs all pre‑examination testing with accuracy and attention to detail; explains all measurements and answers any questions the patient may have.
• Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Leadership skills.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback…