Accounting Specialist

Order Management, Billing and Accounts Receivable

Permanent Full-time | Maple Valley, WA | Onsite | Bonus Eligible
$23-26 per hour D.O.E.

CAF is Latin for Citius, Altius, Fortius, meaning Faster, Higher, Stronger- which drives us to keep growing and improving ourselves and each other. We don`t just manufacture sustainable cleaning products; we partner with our customers to deliver consistently clean and customer-ready experiences across all locations.

CAF believes in the value of clean. Our goal is to produce effective, innovative cleaning solutions and provide training and execution support to ensure safer and cleaner outdoor experiences.

CAF is seeking a detail-oriented and tech-savvy Accounting Specialist with a focus on order management, billing, and accounts receivable (AR) to join our finance and accounting team. This role manages customer order processing and invoicing while supporting collections, cash receipts, and payment processing. The ideal candidate is organized, responsive, and comfortable working across multiple systems and departments to resolve issues. You’ll work closely with Sales, Customer Service, Shipping, and Finance to keep orders moving, billing accurate, and customer account information current.

You’ll also support our upcoming ERP migration by helping validate data, test workflows, and adopt new processes.

• Enter and review customer orders received manually, through EDI, and through customer ordering channels.
• Verify customer information, product details, pricing, quantities, and shipping instructions.
• Coordinate with Shipping and other internal teams to support timely fulfillment and resolve order discrepancies.
• Contact customers to clarify order details and communicate changes, delays, or other issues.
• Research orders and coordinate replacements, returns, and damaged shipment resolutions.
• Monitor electronic order transactions and work with internal teams or service providers to resolve processing issues.

• Prepare, review, and distribute accurate customer invoices promptly through the appropriate channels, including customer portals and webstores.
• Confirm invoices reflect order and shipment details and coordinate billing corrections when needed.
• Maintain current customer billing information, accounts receivable contacts, and invoicing requirements.
• Follow up on outstanding invoices, provide supporting documentation, and maintain clear records of collection activity.
• Work with customers and internal teams to resolve billing questions, payment discrepancies, and disputed balances; elevate unresolved issues as appropriate.

• Receive, record, and apply customer payments to the appropriate accounts and invoices.
• Process daily credit card transactions and verify timely settlement and deposit.
• Research unapplied payments and payment discrepancies with the Finance team.
• Maintain accurate payment records and follow established financial controls.

• Assist with sales, order, invoice, and accounts receivable reporting.
• Provide backup coverage for inbound calls and assist with customer account inquiries.
• Maintain accurate customer, order, and billing records in company systems.
• Support the ERP migration through data review, workflow testing, process documentation, and training.
• Identify and suggest improvements that increase accuracy and simplify order management and billing workflows.
• Assist with other accounting, administrative, and special projects as assigned.

Order management is expected to represent approximately 65% of the role, invoicing and accounts receivable support 20%, administration and reporting 10%, and cash receipts 5%. Priorities may shift with business needs and the ERP transition.

• Accurate order entry, current processing queues, and efficient shipment coordination.
• Prompt, accurate invoicing and timely resolution of billing discrepancies.
• Current customer account information and consistent follow-through on outstanding receivables.
• Accurate payment recording and application, with timely credit card processing and deposit verification.
• Responsive communication across departments and with customers.
• Reliable reporting support and effective participation in system and process improvements.

• 2+ years of experience in order entry, invoicing,…