E-COMMERCE​/CLERK

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Select and gather products for customers’ online orders efficiently while ensuring freshness and quality. Assemble online orders, process coupons and payments, and load orders onto customers’ cars upon pickup. Deliver a positive customer‑service experience and demonstrate Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from the Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete the selection process for customers’ online orders.
• Read and follow directions given in the note section.
• Ensure the quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls professionally and promptly.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers’ cars.
• Process the orders through the point‑of‑sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to the customer’s order at pickup time.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify the supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Minimum

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (e.g., counting, addition, and subtraction).

Desired

• Experience in a production‑oriented or warehouse environment, stocking shelves, or as a cashier.

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we proudly serve Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho, and Alaska.

As part of the Kroger family of companies, we take pride in bringing diverse teams together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee…