Customer Service Representative

Customer Service Representative – Chevron Stations Inc (CSI)

Station Address: th Street SE, Maple Valley WA, 98038

People First, Excellence Always

• Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
• Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
• Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs; report accidents or incidents to the manager immediately.
• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
• Ensure food safety hygiene in accordance with county regulations, including proper sanitation, food handling, preparation, storage, and disposal procedures.
• Follow federal law and company standards on carding customers for all age‑restricted products sold at the stations.
• Work professionally with vendors and contractors.
• Regular and punctual attendance is expected.
• Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products.

• Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
• Conduct all point‑of‑sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
• Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales.
• Perform consistent station cleaning of the indoor and outdoor facilities—including restrooms, islands, pumps, and car wash, if applicable.
• Prepare food and hot beverage products. Effectively manage Extra Mile and/or KKC food service and beverages to ensure maximization of sales and minimization of loss through continuous monitoring of product levels and restocking as needed.
• Actively promote store specials and other marketing programs.
• Cross‑check price of delivered goods for accuracy.
• Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products, including both the retail space and cooler locations.
• Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only).
• May perform other duties as assigned by management.

• Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work‑related matters.
• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
• Strong attention to detail.
• Ability to handle challenging situations professionally and exercise exceptional judgement.
• Ability to work both independently and in team settings.
• Must possess required up‑to‑date food handling certificates, as required by law (in specific locations only).
• Cooking/Restaurant experience preferred.

• Rare, limited to required training and coverage for nearby stations.

• Ability to stand and walk for long periods of time on hard and uneven surfaces.
• Ability to bend, lift, push, and move product using proper lifting techniques; follow the team‑lift concept if objects are too heavy or awkward and if over 25 pounds.
• Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
• Periodic exposure to all outdoor conditions during daylight hours.
• Moderate exposure to walk‑in coolers and freezers at 34 °F or lower.
• Frequent handwashing and attention to personal cleanliness standards.

Compensation Range: $18.00 - $19.00 per hour.

• Full‑time & Part‑time shifts available.
• Direct Deposit with competitive weekly pay.
• Health & Wellness packages available for purchase.
• Edu…