Customer Engagement Specialist Air

Enhance customer loyalty through proactive outreach with Maple Air Heating & Cooling in Concord, ON. This position focuses on maintaining relationships and driving customer satisfaction post-sale.
As a Customer Engagement Specialist, you will play a key role in ensuring customers remain connected and satisfied with their HVAC services. Maple Air values long-term relationships, and you will directly influence the brand's trust and recurring revenue. Your proactive engagement will enhance the Maple Care program and operational efficiency.

Key Responsibilities:

• Conduct outreach to schedule seasonal HVAC maintenance

• Inform homeowners about preventative maintenance and Maple Care benefits

• Coordinate bookings with Service Manager to optimize schedules

• Keep organized records using CRM systems

• Recommend process improvements for efficiency
Requirements:

• Minimum of 2 years in customer service or coordination

• Excellent communication skills, professional and confident

• Strong organizational skills and keen attention to detail

• Experience working with CRM systems and Excel

• Ability to prioritize multiple tasks effectively
Boost customer relationships and operational flow as a Customer Engagement Specialist.
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