Customer Relations Advisor Lodge Farms

Elevate customer service potential with Maple Lodge Farms as a Customer Relations Advisor. Engage directly with consumers and resolve inquiries while fostering inter-departmental collaboration in a hybrid environment.

Maple Lodge Farms, Canada’s largest poultry processor, seeks an experienced Customer Relations Advisor. This key role involves communication with customers, documenting feedback, and resolving issues effectively. By collaborating across departments, you ensure customer satisfaction while adhering to quality and safety standards.

Key Responsibilities:

• Respond to incoming customer communications promptly

• Assess and action complaints, inquiries, and requests

• Liaison with departments to resolve customer complaints

• Maintain quality assurance records and documentation

• Train new users on Quality Assurance portals

Requirements:

• Minimum three years in customer service roles

• Proficient in MS Office and CRM systems

• Post-secondary diploma in a related field

• Strong relational and communication skills

• Commitment to quality and continuous improvement

Utilize your customer service expertise to drive satisfaction at Maple Lodge Farms.
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