Bilingual Client Success Associate

Elevate patient care with Maple as a Bilingual Client Success Associate. This remote role focuses on managing channel partnerships while ensuring seamless program launches and communications in French and English.

Maple is seeking a Bilingual Client Success Associate to oversee a portfolio of channel partners. Your responsibilities include facilitating program launches, coordinating renewals, and engaging in bilingual communications. You will collaborate across teams to resolve issues before they escalate while managing detailed workflows that support our partner's success.

Key Responsibilities:

• Serve as primary contact for channel partners in French and English

• Coordinate seamless program launches from start to finish

• Lead business reviews and regular communications with partners

• Track timelines and prepare materials for contract renewals

• Utilize data to monitor partner performance and improve workflows

Requirements:

• 3+ years in client success or account management role

• Full bilingual fluency in French and English

• Strong organizational skills to manage multiple priorities

• Detail-oriented with high-quality work standards

• Proficient with data systems, including CRMs

Drive meaningful change in healthcare access through your expertise in partner management at Maple.
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