Customer Coordinator

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3

Mers.

As a(n) Global Customer Incentives Coordinator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Manage daily global settlement approvals for Customer Incentive Plans.
• Monitor, manage, and respond to Business Group requests received through the CIP mailbox.
• Collaborate as the centralized point of contact with the BPO operating team to troubleshoot CIP errors and updates, while providing communication between 3M Business Groups and BPO to resolve those issues.
• Own and maintain 3M CIP SOPs and job aids, ensuring updates are completed timely and content remains accurate.
• Document process changes related to ERP updates, software changes, or operational improvements.
• Provide training and guidance to Business Groups and CIP administrators, especially during annual cycle planning.
• Partner with key Business Group stakeholders to support CIP governance, process alignment, and operational improvements.
• Use insights from the CIP ROI Dashboard to support stakeholder discussions and drive informed process conversations.
• Influence technology enhancements and process improvements by identifying operational needs, recurring issues, and opportunities for standardization.
• Support governance use cases as needed by Business Group partners.

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)

• Three (3) years of customer incentive plan operations, business operations, marketing operations, or related cross-functional operations in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Master's degree in Business from an accredited institution
• Five (5) years of customer incentive plan operations, sales operations, business operations, marketing operations, or process governance in a private, public, government or military environment
• Skills include… Ability to collaborate effectively with diverse cross-functional teams and global stakeholders
  Self-starter with the ability to work independently, take initiative, and drive work forward
  Demonstrated ability to influence change and support process improvements in a complex business environment
  Strong organizational skills with the ability to manage multiple priorities and meet deadlines
  Ability to prioritize work effectively in a fast-paced, dynamic environment]

• This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN. or other 3M Global Office

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M…