Customer Service Representative

Job Description:

Customer Service Representative Collaborate with innovative 3

Mers around the world

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3

Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The impact you will make in this role

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• You will lead customer satisfaction through proactive customer interactions via the phone, email, and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues.
• You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this, you will need to interact with sales reps, pricing teams, and the customer to ensure pricing, product, and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.
• You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams, and technical support areas to address customer needs.
• You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities, and priorities.

Your Skills and Expertise:

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Two (2) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment.
• Current GBS employee within the Customer Service pillar.

Additional qualifications that could help you succeed even further in this role include:

• Six (6) years of experience with a customer service role
• Experience in ERP and CRM systems (SAP and Salesforce)
• Experienced with cross-functional project leadership preferred
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Excellent oral and written communication, including presentation skills
• Clear and conceptual thinking ability; excellent judgment and discretion
• Prefers to stay busy with a full workload and enjoys meeting challenges
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Work location:

• This role follows an on-site working model, requiring the employee to work at least four days a week in the office.

Travel:
May include up to 5% domestic/international Relocation Assistance:
Not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).…