LensCrafters - EyeCare Advisor

Job Overview

Position:
Part-Time (Store #000715, Lens Crafters).

Lens Crafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. Our focus is on quality care and continuing our legacy of the highest optical standards, helping innovate the future of optical care.

As a global member of Essilor Luxottica, we serve over 200,000 employees worldwide. Join us to drive the transformation of the eyewear and eye‑care industry.

The Eye Care Advisor creates exceptional value by delivering the Lens Crafters Experience, ensuring all patients receive the highest quality optometric care and meeting the store’s key performance indicators.

• Greets customers promptly (within 30 seconds).
• Answers the telephone within 3 rings in a friendly, courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully, consulting with colleagues when necessary.
• Shows patience and courtesy to indecisive or difficult customers.
• Performs work accurately despite time pressure and customer volume.
• Identifies unsatisfied customers and resolves issues quickly.
• Demonstrates knowledge of appointment scheduling procedures and computer operation.
• Maintains patient records in an organized, HIPAA‑compliant manner.
• Places contact‑lens orders, processes shipments and submits invoices for payment.
• Operates the POS terminal accurately, following company security procedures and retaining proper change for all transactions.
• Explains “One Hour” processing and expected delivery times to customers.
• Pride in store appearance and visual displays per company guidelines.
• Maintains a safe working environment for associates and patients.
• Responds quickly to promotion changes with appropriate communications and materials.

• Demonstrates product knowledge and accurately describes features and benefits.
• Assists customers in selecting frames and lenses suited to vision, lifestyle, and budget.

• Performs pre‑examination testing with accuracy, explaining measurements to patients.
• Provides coaching on contact‑lens care and handling.
• Maintains and disinfects contact‑lens inventory, offering clinical support to the optometrist.

• High school graduate or equivalent.
• Strong customer‑service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and active listener.
• Problem‑solving ability.
• Familiarity with cash register, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, or optical.
• Strong interpersonal skills.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, a competitive bonus and/or commission plan may be offered, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback on an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  (provide your name, job , and contact information) or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social class, domestic violence victim status, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.