Scheduler, Healthcare

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Overview

MINNESOTA ONCOLOGY Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference. Come join this dynamic team who is passionate about providing exceptional care to our patients.

Why Work for Us?

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Free Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking
• Career Growth and Development
• Supportive Team and Resources

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
• For new and/or referred patients, sets up in system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or EMR.
• Collects co-pays, deductibles and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
• May be responsible for follow up on all pre-operative tests to ensure clearance for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Qualifications

• High School Diploma or Equivalent is Required
• Basic Computer Skills
• Previous healthcare experience strongly desired
• Use of electronic medical record systems and electronic scheduling systems is strongly desired
• Ability to Multi-task
• Can Successfully Prioritize Tasks
• Strong Organizational Skills
• Ability to work Independently and Collaboratively
• Self-Starter
• Versatility
• Strong Customer Service Skills
• Detail-Oriented

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• View and type on computer screens for prolonged periods of time.

Work Environment & Equal Opportunity

• Work is performed in an office environment. Involves contact with patients and public.
• The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Employment Details

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitals and Health Care

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