Patient Access Specialist II

Job Overview

As part of Revenue Cycle Management, the Patient Access Specialist II is responsible for creating a positive first impression, gathering patient demographics, identifying insurance, collecting financial obligations, and providing an exceptional experience while interacting closely with patients, families, and stakeholders in a highly organized and professional manner.

Week 1:
Monday & Friday 3:30 p‑12 a, Saturday & Sunday 3 p‑11 30 p. Week 2:
Tuesday & Wednesday 3:30 p‑12 a. Every other weekend on call rotation.

• Interview patients to obtain and document accurate patient demographic and insurance information in the medical record.
• Use insurance knowledge and resources to accurately code insurance, verify eligibility using online, web-based, or phone systems to ensure accuracy and expedite payment.
• Perform check‑in process including collection of co‑pays, signatures on forms, scanning insurance cards and/or IDs, and provide patients with any notices required by regulatory requirements.
• Support price transparency through patient education and collection of estimated financial responsibilities; refer patients to financial assistance or counseling resources as appropriate.
• Manage daily worklists or queues and resolve assigned tasks in a timely, accurate, and efficient manner; assist in training and mentoring new and existing staff.
• Provide proactive price estimates and communicate to patients to help them understand their financial responsibilities and collect.
• Prepare and communicate notices of non‑coverage to patients (e.g., HINN, ABN, waiver, Medicare lifetime reserve days).
• Follow up with payers on active authorized referral requests to verify determination or payer step in the determination process.
• Adhere to all compliance, regulatory requirements, department protocols, and procedures; protect patient privacy and access information solely as required to perform job duties.

• 2 years of customer service, healthcare revenue‑cycle, or an equivalent level 1 position experience.
• Demonstrated ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
• Patient collections experience in a medical setting.
• Effective written and verbal communication skills, attention to detail, self‑directed, and a positive attitude.
• Ability to work independently and in a team environment.

• Post‑secondary education.
• Experience as a subject‑matter expert and demonstrated willingness to support team questions.

Fairview offers a generous benefit package including medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, paid time off, sick and safe time, tuition reimbursement, retirement, early access to earned wages, and more. For additional information, .

EEO/Vet/Disabled:
All qualified applicants will receive consideration without regard to any lawfully protected status.