Family Case Manager

Title: Family Case Manager

Location: Maplewood, MN

Supervisor: Emma's Place Program Manager

Direct Reports: None

Compensation: $44,000/year to $49,000/year

Organization Emma Norton Services is a Housing First and harm reduction organization that believes safe, stable housing is a fundamental platform for well-being and self‑determined growth. We partner with people who have experienced homelessness, offering supportive housing and a range of services that reflect their unique strengths and aspirations. Whether through our long‑term housing programs or short‑term mental health support at the Living Room, we meet each person with dignity and respect, creating space for healing, connection, and possibility.

Emma Norton Services is an Equal Opportunity Employer. It is the intent and resolve of Emma Norton Services to comply with the requirements and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law.

Emma Norton Services fully complies with all government requirements for carrying through Equal Opportunity Policies related to the protected classes mentioned above.

The Supportive Housing Case Manager is responsible for providing case management for families with three or more children at Emma’s Place – a 13‑unit permanent supportive housing program – as well as former Emma’s Place families in the community. The case manager will support adult members with determining and addressing goals, work closely with other staff to ensure effective team communication that promotes client satisfaction, and provide effective services using a client‑centered approach.

• 1. Provides in‑home case management to families at Emma’s Place and in the community
  • Tailors individual meetings and case management to promote success and stability through assessing service needs, develops initial goal plans and coordinates services for adult residents within 90 days of participant entry, and in six months increments thereafter
  • Provides support with finding and maintaining housing to families and individuals
  • Assists clients in accessing community resources, accompany clients to initial and/or significant appointments and meetings
  • Maintains up‑to‑date and organized client files through an electronic records system; including documentation of assessment of service needs, service plans and goals, and case notes documenting case management services
  • Collects and records all required statistical information, accurately reporting data in a timely manner
  • Participates in client intake and move‑in processes as needed, focuses on recovery and client‑centered care, assists families in creating and following goal plans, and resolves crises as appropriate
  • Assists with covering the front desk as needed
• 2. Fosters a positive, engaged client community
  • Assists the client community with community building skills
  • Assists clients with identifying and addressing community concerns/issues
  • Assists clients in acquiring necessary resources for move‑in; provides landlord‑tenant support; identifies opportunities for community integration and development of natural support networks
  • Facilitates peer mediation as needed
• 3. Functions as a team member
  • Follows through with own job responsibilities and assignments
  • Engages in constructive problem solving and conflict resolution, assists other team members in doing the same
  • Provides information needed by other team members in a timely and effective manner
  • Offers assistance to team members as needed
  • Gives and receives feedback to and from team members
  • Takes direction from supervisor or manager, and implements team decisions as made
• 4. Other duties
  • Participates in staff and team meetings
  • Promotes community awareness of Emma…