School-Based Program Manager; Loft

Position Title: Manager of School Based Youth Services Programs

Reports To: Director of Programs

Broad Function: Oversee the direct implementation of program and provide clinical services.

• Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics.
• Must be able to professionally relate to and connect with a diverse set of stakeholders including funders, clients, community members, and coworkers.
• Is committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
• Works from a strengths‑based perspective.
• Understands and works well with other service systems (i.e. Division of Child Protection and Permanency, juvenile justice, division on aging, probation and parole), maximizes resources to assist client.
• Recognizes that the needs of consumers are priority and responds appropriately.
• Understands and adheres to all Family Connections policies and procedures, and keeps abreast of and adheres to QI policies and procedures.

• Values and participates in the Team as a proactive member.
• Respects others’ professional opinions and tolerates a range of feelings.
• Able to give and receive constructive criticism.
• Willing to take on extra work when needed (i.e. when there is a vacancy).
• Performs required tasks according to the program philosophy, policies and procedures.
• Is courteous, approachable, and cooperative towards others and conducts self in a mature, competent, confident, and respectful manner.
• Understands and adheres to confidentiality rights of clients, co‑workers and agency, consistent with HIPAA, and protects personal health information in written, verbal and electronic forms.
• Practices self‑care, possesses a healthy work/life balance and provides exceptional customer service.
• Ensures the safety & comfort of others by communicating the presence of hazards, injuries, equipment problems.
• Understands, practices, and reiterates the importance of emergency evacuation plan and other safety policies (universal precautions, etc.).
• In times of crisis is willing to help others, and communicates urgent information quickly to supervisor and team.
• Maintains good attendance (i.e. Maintains FT or PT schedule as contracted, and attendance does not impair or negatively affect the team.)
• Is punctual for client appointments, meetings, etc.
• Meets program productivity requirements.
• Uses good judgment, practices ethical decision‑making, and explores all options in problem solving.

• Attends supervision consistently and comes prepared.
• Documents supervision.
• Able to receive feedback and to learn from it.
• Has insight about self (i.e. strengths and weaknesses) and utilizes that knowledge toward growth and change.