Medical - Front Office Receptionist

Overview

Marana Health is seeking a Front Office Receptionist to join our Integrated Care Team at the Marana Main Health Center in Marana, AZ. The role involves greeting and checking in patients, maintaining accurate patient information, collecting fees, and delivering exceptional customer service to all clients.

• High school diploma or equivalency
  ; required.
• Experience as a cashier or receptionist in a medical facility or public contact position; preferred.
• Bilingual may be required based on location.
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire) may be required based on location.

• Cash handling knowledge.
• Provide exceptional customer service to individuals from various cultural backgrounds.
• Knowledge of basic bookkeeping principles.
• Ability to handle situational stress in the work environment.
• Ability to multi‑task.
• Computer literate.
• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.

• Verify cash in the cash box at the beginning of each shift and reconcile the count at the end of the day.
• Open, close, and balance daily batches.
• Prepare and submit deposits to the required manager for funds accepted.
• Greet and check in patients in a courteous, friendly, and professional manner.
• Verify insurance, address, telephone number, and make necessary changes in the Practice Management System (PMS) registration fields.
• Answer questions regarding patient account status.
• Refer patients to appropriate sources when questions involve account activity such as collections, slow pay, fee‑for‑service errors, claim processing, or refunds.
• Determine patient’s co‑payment and collect it before services are rendered.
• Collect fees per current policy and based on payer agreements by contract, fee‑for‑service, private insurance, or self‑pay; inform new patients of MHC’s payment policy.
• Collect payments made to outstanding accounts.
• Refer patients to the Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payer source code is identified.
• Answer telephone calls and questions regarding patient accounts, services provided by the clinic, and other pertinent questions.
• Provide patients with information regarding the cost of procedures.
• Refer new patients to Membership/Enrollment for information on services available through insurance and cost of procedures/services.
• Review encounter forms for services rendered for completeness and accuracy, compute fees charged, and inform patients of account activity.
• Check patients out in PMS and schedule appropriate follow‑up appointments.
• Balance daily charges from encounters to charges entered in the computer.
• Provide coverage for other health centers as required.
• Participate in in‑service/education regarding Quality Improvement or required job‑focused education.
• Use appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients, and/or staff.
• Complete Incident Reports accurately and follow procedures completely.
• Make daily reminder calls for future services or appointments.
• Perform other related duties as assigned.

• Medical, Dental, and Vision coverage.
• 403(b) with employer contribution.
• Short‑term disability and other benefits.
• Paid time off, including 11 holidays plus vacation and sick leave accrual.
• Paid bereavement, jury duty, and community service time.
• Employee discount for medical services ($500 per year for full‑time).
• Education reimbursement ($3,000 per year for full‑time).

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy‑related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520‑682‑4111.

Marana Health will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. All personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement, rehire, training, education, tuition assistance, and social programs will be administered in accordance with equal employment opportunity principles.