Behavioral Health - Front Office Receptionist

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Marana Health is seeking a Front Office Receptionist to join our Integrated Care Team at the Marana Main Health Center located in the heart of Marana, AZ. The front office receptionist will greet and check in patients, ensure patient information is correct, and collect appropriate fees, while providing exceptional customer service to all who require services.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. We are building a world‑class integrated health care system that is committed to caring for special populations and focused on improving health outcomes for our patients.

• High school diploma or equivalency; required.
• Experience as a cashier/receptionist in a medical facility or public contact position; preferred.
• Bilingual may be required based on location.
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire) may be required based on location.

• Cash handling knowledge.
• Provide exceptional customer service to individuals from various cultural backgrounds.
• Knowledge of basic bookkeeping principles.
• Ability to handle situational stress in the work environment.
• Ability to multi‑task.
• Computer literate.
• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.

• Verify cash in the cash box at the beginning of shift and reconcile cash count at the end of the day.
• Open, close, and balance daily batches.
• Prepare and submit deposit to the required manager for funds accepted.
• Greet and check in patients in a courteous, friendly, and professional manner.
• Verify insurance, address, telephone number and make necessary changes in the Practice Management System (PMS) registration fields.
• Answer questions regarding patient account status.
• Refer patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee‑for‑service errors, claim processing or refunds to patient.
• Determine patient’s co‑payment and collect it before services are rendered.
• Collect fees per current policy and based on payor agreement by contract, fee‑for‑service, and private insurance or self‑pay; inform new patients of MHC’s current payment policy.
• Collect payments made to outstanding accounts.
• Refer patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified.
• Answer telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions.
• Provide patients with information regarding cost of procedures.
• Refer new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services.
• Review encounter forms for services rendered for completeness and accuracy, compute fees charged for services and inform patient of account activity.
• Check patient out in PMS and schedule appropriate follow‑up appointment.
• Balance daily charges from encounters to charges entered in the computer.
• Provide coverage for other health centers as required.
• Participate in in‑service/education regarding Quality Improvement or required job‑focused education.
• Use appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff.
• Complete Incident Report accurately and follow procedures completely.
• Make daily reminder calls for future services/appointments.
• Perform other related duties as assigned.

• Medical, Dental, and Vision.
• 403(b) with employer contribution.
• Short‑term disability and other benefits.
• Paid time off including 11 holidays plus vacation and sick leave accrual.
• Paid bereavement, jury duty, and community service time.
• Employee discount for medical services ($500 per year for full‑time).
• Education reimbursement ($3,000 per year for full‑time).

As an employee of Marana Health, we share in…