Operations - Senior Director of Patient Access

Senior Director of Patient Access

Marana Health is seeking a Senior Director of Patient Access to join the Operations team at the Marana Main Health Center, located in the heart of Marana, AZ.

The Senior Director of Patient Access Services provides strategic and operational leadership for patient access functions across Marana Health, ensuring timely, efficient, and patient-centered access to care. This position oversees patient access, Medical Contact Center operations, Membership Services, site operations, patient experience initiatives, and access management strategies that support organizational growth and service excellence.

The Senior Director partners with clinical, operational, and administrative leaders to improve access to care, optimize workflows, enhance patient satisfaction, and strengthen patient engagement. This role is responsible for creating a seamless patient experience from initial engagement through ongoing care while fostering a culture of accountability, collaboration, and continuous improvement.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.

The following qualifications are required:

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Marketing, or a related field.
• Minimum of seven (7) years of progressive healthcare leadership experience.
• Minimum of five (5) years of leadership experience in patient access, ambulatory operations, contact center management, healthcare marketing, practice operations, or related functions.
• Experience leading multiple departments, programs, or service lines.
• Experience utilizing operational and performance metrics to drive decision-making and improve outcomes.
• Fingerprint Clearance Card through the Arizona Department of Public Safety
• Current Arizona driver's license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)

The following qualifications are preferred:

• Master's degree in Healthcare Administration, Business Administration, Public Health, or related field.
• Experience leading multi-site healthcare operations.
• Federally Qualified Health Center (FQHC) experience.
• Experience overseeing centralized scheduling, contact center operations, patient access, referral management, or patient engagement programs.
• Lean, Six Sigma, Project Management, or other process improvement certification.
• Bilingual (English/Spanish)

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibilities:

Manages and monitors work performance of a division or department through direct reports and their teams, including evaluating work objectives and effectiveness, establishing broad organizational goals, and provisioning work and staffing assignments for the department.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Comprehensive knowledge of patient access operations, ambulatory healthcare operations, scheduling, registration, referral management, and patient engagement strategies.
• Knowledge of contact center operations, workforce planning, service level management, and patient experience principles.
• Knowledge of healthcare marketing, patient acquisition, retention strategies, and community engagement practices.
• Strong leadership, coaching, and employee development skills.
• Ability to analyze operational, financial, access, and patient experience data and implement improvement strategies.
• Strong project management, process improvement, and change management skills.
• Excellent communication, presentation, and relationship-building abilities.
• Ability to collaborate effectively with executive leadership, providers, managers, and staff across the organization.
• Ability to manage multiple priorities while maintaining a high level of service and operational excellence.
• Proficiency with electronic health records, scheduling systems, contact center technology, and reporting tools.

Duties and Responsibilities:

• Provides strategic leadership and operational oversight for patient access services across the organization.
• Develops and implements strategies to improve patient access, appointment availability, patient retention, patient engagement, and service excellence.
• Oversees…