Parts Specialist

Parts Specialist-1

O'Reilly Auto Parts is seeking a customer-focused Parts Specialist to join our team. The role involves providing high-quality service to retail and installer customers while supporting store management to deliver a positive retail experience.

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers.
• Complete assigned company training relevant to the position.
• Provide excellent phone service, accurately look up parts, quote prices, recommend premium and related items, and offer the Low‑Price Guarantee.
• Maintain and secure the cash drawer, accept cash/checks, make correct change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner according to company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning.
• Prepare new, core, and warranty merchandise returns for shipping to the distribution center, assist with monthly stock adjustments, inventory cycle counts.
• Operate brake lathe and other store test equipment after receiving training and meeting company requirements.
• Perform in‑store services for customers where state and local laws allow (install wipers, test and charge batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated requirements).
• Perform any other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, professional customer service.
• Ability to multitask and handle customers on the phone and in the store simultaneously.

• Familiarity with automotive parts, cataloging, weatherly index system, automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional FSA.
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  6312 and provide your requested accommodation and position details.

• Entry level

• Full‑time

• Sales and Business Development

• Retail